Developing the right attitude

Abstract

I recently visited a Mall pharmacy because I needed to purchase a bottle of Andolex. As the required product is a S1 item, I queued patiently between the ropes at the pharmacy within the store. By the time I reached the person behind the counter I had already perused the shelf and when requesting it, I pointed to the product on the shelf. The server promptly picked a bottle of Andolex C from the shelf and placed it before me.